Common Queries
You Asked, We Answered
Do you offer gift cards?
Yes! We offer gift cards that make the perfect gift for anyone interested in herbal wellness, natural self-care, and botanical remedies. Whether you're shopping for a birthday, holiday, special occasion, or simply want to share the gift of plant-based wellness, our gift cards allow your loved ones to choose the products that best fit their needs.
Gift cards can be used toward any product available at Lady La Yoly Herbal Apothecary, including herbal teas, tinctures, salves, body care products, botanical oils, wellness kits, and seasonal offerings. It's a thoughtful and flexible way to introduce someone to the healing traditions of herbalism while allowing them to explore our handcrafted products at their own pace.
Not sure what to choose? A gift card lets them discover their favorite herbal treasures and create their own wellness journey.
What are the payment options?
We accept a variety of secure payment methods to make your shopping experience simple and convenient. Customers can safely complete their purchases using major credit and debit cards, as well as other secure payment options available at checkout. All transactions are processed through trusted payment providers to ensure your personal and financial information remains protected. We are committed to providing a safe, secure, and hassle-free shopping experience from the moment you place your order to the day it arrives at your door. If you experience any issues during checkout or have questions about payment options, please feel free to contact us we're always happy to help!
What is your return policy?
At Lady La Yoly Herbal Apothecary, customer satisfaction is important to us. Due to the nature of our handcrafted herbal products, we are unable to accept returns or exchanges on opened, used, or consumable items for safety and quality assurance reasons. If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We will gladly work with you to replace the item or find a suitable solution. To help us process your request, please include your order number and photos of any damaged products or packaging. We take great pride in creating our products with care and integrity. If you have any questions about a product before purchasing, we encourage you to reach out—we are always happy to help guide you toward the best choice for your needs. Please Note: Shipping costs are non-refundable unless the return is due to an error on our part.